Japanese-Speaking Guest Relations Officer - Luxury Hospitality (Cikarang)

Join Brexa Indonesia as a Japanese-Speaking Guest Relations Officer and become the heart of exceptional guest experiences in our luxury hospitality environment. In this pivotal role, you will serve as the first point of contact for Japanese-speaking guests, ensuring their needs are met with the highest level of service. Located in the vibrant city of Cikarang, you'll be part of a team dedicated to delivering unparalleled hospitality.

As a Japanese-Speaking Guest Relations Officer, you will handle guest inquiries, resolve issues, and create memorable experiences that leave a lasting impression. With your fluency in Japanese and exceptional customer service skills, you'll play a crucial role in enhancing guest satisfaction and loyalty. This is your opportunity to shine in the world of luxury hospitality and make a significant impact on our guests' journeys.

📋 Tanggung Jawab Pekerjaan

• Greets and welcomes Japanese-speaking guests with warmth and professionalism.
• Provides exceptional guest service by addressing inquiries and resolving issues promptly.
• Assists with guest check-in and check-out processes, ensuring a smooth and efficient experience.
• Coordinates with other departments to ensure all guest requests are met.
• Maintains a high level of cleanliness and organization in the guest areas.
• Promotes the hotel's amenities and services to enhance the guest experience.
• Assists with event planning and execution to support special occasions and group bookings.
• Provides feedback to the management team on guest preferences and service improvements.

🎓 Kualifikasi & Syarat

• Fluency in Japanese language, both written and spoken.
• Minimum 2 years of experience in hospitality or customer service roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Professional appearance and demeanor.
• Familiarity with luxury hospitality standards and practices.
• Ability to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

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