Front Office Associate - Casual Regular Position at Solaris Hotel, Kuta Bali

Join Solaris Hotel in the vibrant heart of Kuta, Bali as a Front Office Associate and become the welcoming face of our luxury hospitality experience. This casual regular position offers a dynamic work environment where you’ll play a pivotal role in ensuring our guests have a memorable stay. As a Front Office Associate, you’ll be responsible for handling guest check-ins and check-outs, managing reservations, and providing exceptional customer service. This role is perfect for someone who loves to interact with people and wants to be part of a team that creates unforgettable experiences.

Solaris Hotel is a beacon of luxury and hospitality in Kuta, Bali, known for its stunning ocean views and world-class amenities. Our hotel is committed to providing exceptional service and creating a welcoming atmosphere for all our guests. As a Front Office Associate, you’ll have the opportunity to work in a lively and bustling environment, where every day brings new challenges and exciting interactions. We offer competitive salaries, a comprehensive benefits package, and opportunities for professional growth and development.

In this role, you’ll be using our in-house reservation system, PMS (Property Management System), to manage guest bookings and check-ins. You’ll also be working closely with our front desk team to ensure a seamless and efficient operation. This is a casual regular position, so you can expect a flexible work schedule that allows you to balance your personal and professional life.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and courteously.
• Manage and update guest reservations using our in-house PMS.
• Provide exceptional customer service to guests and ensure their stay is comfortable and enjoyable.
• Assist with front desk operations, including managing room assignments and handling guest inquiries.
• Work closely with the front desk team to ensure a seamless and efficient operation.
• Maintain a clean and organized front desk area.
• Assist with any additional tasks as needed to support the smooth operation of the front office.
• Ensure compliance with hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with using PMS (Property Management System) is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Friendly and approachable demeanor.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work flexible hours, including weekends and holidays, as needed.

🛠️ Keahlian

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